I brought two suits to your location on Layton Ave and am so very pleased with the quality of the cleaning and the pressing. I was going to a cheaper place in the Waukesha area that is close to my work, but was disappointed in their quality of cleaning and pressing. Many times there was a double crease in the pants. You have won me over. You do a fantastic job.
I just wanted to let you know how great your team is at the Hampton and Wilson Drive location (Whitefish Bay). I have been using professional laundering & dry cleaning for my shirts, suits, etc. for the past 25 - 30 years. I have used a number of different cleaners and I have always been amazed at the lack of quality and customer service that I encountered. Eventually, I just came to accept poor service. About a year ago, I moved my business to Martinizing and my expectations have changed. Your staff is excellent. I always get prompt and courteous service and your clerks are always pleasant and welcoming. Unlike the competitive stores I frequented in the past, your operation is adequately staffed and I rarely have to wait. Your IT system seems excellent and efficient. The quality of your dry cleaning and laundering service is also excellent and I haven't had a single issue since I started frequenting Martinizing. In fact, your staff has never missed a deadline!
Please let your WFB team know that they are doing a wonderful job and that I appreciate their work. Customer service is alive and well at Martinizing!
President Lutheran Living Services
I just wanted to send a message to say how impressed I am with Martinizing's service and dry cleaning. I have been going to the Martinizing in West Allis for years, and I couldn't be happier with their service. I miss Josh there though! He was ALWAYS knowledgeable and super helpful with everything! Although the West Allis Martinizing is no longer "on my way" to other places I frequent, it is worth it to me to go out of my way for the quality and tremendous service that they provide.
Why iron your shirts?
Let's face it. Men hate using a clothes iron. I know I do. My wife can slap a shirt on the ironing board, wave the iron over it for 30 seconds, and badda-bing-badda-boom, nice crisp shirt. I on the other hand, wrestle with my shirt, knock over the ironing board, burn my hand, and eventually decide to wear a sweater... For about $2 a shirt, I now just go to the closet and pick out a nice crisp shirt and I'm on my way.
This has been my regular dry cleaner for the past 10 years. They have a nice frequent customer program. They give you a couple of clothes bags with to use so you can just drop them off when you fill them up. You don't even have to check in. The bags are tagged with your info. A 25% discount is always applied when using the Martinizing clothes bags. Just throw them on the pile and walk out. Two days later, it's all done. Once a year, we have our comforters cleaned and they come back like new and not smelling like my dog. Very important.
Super friendly neighborhood employees. It's family owned and operated so they care about their customers. They even know me by name and I only go about once a month.
With preparing for my mom's funeral, I had forgotten to have my husband's suit cleaned. When I dropped off the suit on Wednesday morning, I asked if it was possible to get the suit back by Friday evening. Not only did they have it ready by Thursday afternoon, but when we picked up the suit, they did not charge us. Service like this is rare and very appreciated!!
We were customers when we lived in Mequon, WI and absolutely loved your operation. We moved to Ohio back in September and have yet to find a decent dry cleaner. We really appreciate the service you've provided and wish there was a dry cleaning service half as good as yours in Cincinnati. Thank you and continue being great...you're making everyone else look bad!
This letter is to thank you personally and all of the great staff at Martinizing Dry Cleaning. You have always helped to quickly resolve our issues. We have really appreciated the top notch customer and dry cleaning service that we have received. This extra care has kept us coming back, and as you know, T has quite a bit of dry cleaning expense each month/year.
T and I will be moving out of state to Texas and hope that we can find a dry cleaner with the same superior service! We will continue to recommend Martinizing to our Milwaukee friends.